.DELIVERY

Once an order is placed it cannot be canceled. Once the order is received, you can send the item(s) back by following our return policy. Please allow at least 3-5 business days for order processing and verification.

For international orders, please allow at least 5-7 business days for order processing and verification. Please note that you are responsible for paying the delivery costs at checkout (including costs of return). Filthy Rich People will not calculate, invoice or collect any taxes, duties, import fees or charges other than shipping costs at checkout.

Purchased items will be delivered worldwide by our standard delivery service DHL. As soon as your order has been shipped, you will receive a confirmation with a track and trace number. We can not be held responsible for late deliveries, because we do not have control over this.

We are unable to combine shipping on multiple orders.

DURING SALE PERIODS

• Returning items

Sale items can’t be returned or refunded.

• Exchanging sale items

Unfortunately, it is not possible to exchange sale purchases. All sales are final.

• Sale order got cancelled

It may happen that your order will be cancelled because of out of stock items. An item may appear on stock, but is possibly purchased by another customer at the same time. Our apologies for this misunderstanding.

• Restock of sale items

We never guarantee that an item will be restocked. First come, first served.

• Didn't receive a confirmation email

If you do not receive an email from us within a few hours of placing your order, be sure to check your spam folder. If you are still unable to locate the confirmation email for your order, please contact our customer service team at info@filthyrichpeople.nl

LOST OR DAMAGED ITEM(S)

Filthy Rich People will make an effort to deliver the ordered item(s) by complete and in good condition. We are not responsible for any missing or damaged items caused by the delivery company. In case that the delivered item(s) are damaged or not complete, we request you to contact us as soon as possible.

REFUNDS AND RETURNS

Filthy Rich People offers you the option to return certain items within 30 days of purchase. Certain items are non-returnable (hats, underwear, socks, swimwear, gloves). All items must be unworn and unwashed, with all original Filthy Rich People tags still attached. Items that has been worn, used, altered or damaged will not be accepted. Filthy Rich People reserves the right to refuse return of any product that does not meet to these conditions. Any costs sustained by the customer to return a product are non-refundable. When returning products, please make sure that the delivery is traceable because we are not responsible for any damage or losses done by the delivery company. As soon as we received your return, it will take approximately 10 business days to process your refund.

Sale items can’t be returned or refunded.